Customers can only cancel or modify your order during the “Placed” status. Once your order has been under the “Processing” stage, it has entered the shipping process and no further changes can be made. We understand that, in spite of the best care taken and sometimes for reasons beyond our control, a product may reach you in a damaged or spoiled condition.. In such cases, we will provide you with a refund of the order value of the product and shipping fees (if any) for the same. You can also choose a replacement product in lieu of the refund.
Please contact us through our customer support ( within 24 hours; we may request you to provide us with a photograph of the damaged or spoiled product. Refunds in such cases will be initiated within 1-2 days of acknowledgement of an issue by our team. It will be processed to the original payment source except in case of Cash on Delivery (COD). In case of COD, our team will contact you for your bank account details in which the amount can be credited.
The final and binding decision for whether the product is eligible for refund or replacement, on a case by case basis, lies with our team only.